To Kill A Mockingbird Character Analysis - 903 Words

To Kill a Mockingbird, a novel written by Harper Lee, takes place during the Great Depression in the fictional town of Maycomb County, Alabama. The novel is narrated by Scout Finch looking back upon events within her childhood in Maycomb. She retells the various adventures she’s had with her brother, Jem, and father, Atticus. Scout and Jem are often getting themselves into trouble whether it is because they are pestering their reclusive neighbors the Radleys, or are destroying the gardens of another neighbor, the irascible Mrs. Dubose. One of her more prominent memories is that of Tom Robinson’s trial. Atticus, a practicing lawyer, represents Tom, and proves that he is innocent of all charges. However, because of the racial prejudice†¦show more content†¦As punishment he is forced to read to her daily. Unbeknownst to them at the time, this was also a way for Mrs.Dubose to break her morphine addiction. Mrs. Dubose was no longer a horrible woman who constantly s colded the children, she now revealed to be an incredibly brave woman. Atticus and Mrs. Dubose’s personalities and attitudes often mask the reality of their situations. Another example of appearances contradicting reality in To Kill a Mockingbird is shown by Dolphus Raymond and Aunt Alexandra intentionally deceiving others. Dolphus Raymond is known to consistently be â€Å"drunk [before] eight in the morning† (180), which is the reason for him being in a relationship with a black woman and fathering many mixed children. However, when Dill and Scout have to leave the courthouse after Dill begins to cry, Dolphus Raymond offers Dill some of his drink. Scout is shocked because it was previously assumed to be alcohol, but Dolphus assures Scout that he is â€Å"not much of a drinker† (228). Dolphus intentionally makes Maycomb believe that he is a alcoholic, because otherwise there would be negative conflicts. Dolphus makes the town believe that he is a drunk rather th an making decisions to be involved with a black woman. Aunt Alexandra also deceives others. During a meeting of her missionary circle, Atticus informs her that Tom Robinson has been killed. Aunt Alexandra is distraught, but was soon reminded by Miss Maudie that they have to returnShow MoreRelatedTo Kill a Mockingbird Character Analysis Essay763 Words   |  4 PagesEssay Prompt: In a 1-2 page character analysis, explain what makes Atticus such a good parent, using quotes and evidence from the text to back up your claims. The Most Memorial Parent In 2003, the American Film Institute chose Atticus Finch, a respectful, dignity attorney from To Kill a Mockingbird, as the greatest hero in 100 years of film history. Harper Lee published To Kill a Mockingbird in the 1960s and it immediately received huge acclaims from readers throughout the world. In the novelRead MoreTo Kill A Mockingbird Character Analysis783 Words   |  4 PagesMockingbird Characters A mockingbird is someone or something that does no harm to others. In the story To Kill A Mockingbird, there are three characters that symbolize a mockingbird. They are Boo Radley, Atticus Finch, and Tom Robinson. These characters are innocent and do good to others. They also deserve no harm to be done to them. Boo Radley is a character the symbolizes a mockingbird. People like Mrs. Crawford spread rumors about Boo. â€Å"As Mr. Radley passed by, Boo drove the scissorsRead MoreTo Kill A Mockingbird Character Analysis721 Words   |  3 Pagesclass 6th Period English ll December 21 To Kill a Mockingbird is written by Harper Lee. It is the story of a black man’s struggle for justice. The protagonists Atticus Finch and his daughter Scout and other characters such as Tom Robinson and Bob Ewell, the author reveals her themes showing the evils of racism and the need in humans for respect. heroism is found in this novel, characters who show both physical and moral courage. Three characters to start are Atticus Finch, Mrs. Dubose, andRead MoreTo Kill A Mockingbird Character Analysis1557 Words   |  7 PagesThis quotation shows that to have courage isn’t always when you are being brave but when you finish something that you start. In the book â€Å"To Kill a Mockingbird† By Harper Lee,   Many characters show the trait of courage throughout the book. It also shows many important parts of the book through these quotes that are shown. In the novel To Kill a Mockingbird by Harper lee Atticus shows the trait of courage a lot in the book.   The next two quotes are ones that show that Jen is a person in the novelRead MoreTo Kill A Mockingbird Character Analysis832 Words   |  4 PagesThe classic novel â€Å"To Kill a Mockingbird† is a thrilling bildungsroman following the timeline of a young girl named Jean-Louise (Scout) Finch, written by Harper Lee. As a young girl, Scout lacked a biological mother, the result of a sudden health tragedy. Mothers play a very important role in the life of a young girl. A Mothers goal is to guide their children down a healthy path of life while providing the necessary components needed to thrive. Although Scouts mother died years ago, her motherRead MoreTo Kill A Mockingbird Character Analysis924 Words   |  4 PagesThe novel To Kill a Mockingbird is based on the passed experienced from Harper Lees childhood. The character of Atticus resembles the author’s father, and the character of Scout resembles herself. To Kill a Mockingbird is a novel written by the well known author, Harper Lee. This book is written in Scouts perspective to portray her life. The main character, Scout, who is also the narrator is portrayed as a young girl who is still learning the rules of life. Her father, her brother Jem, and nannyRead MoreTo Kill A Mockingbird Character Analysis956 Words   |  4 PagesEmpathetic Development in To Kill a Mockingbird Developing genuine empathy is one of life’s greatest challenges. In To Kill a Mockingbird, author Harper Lee uses unhypocritical, more experienced characters like Atticus to expose Jem and Scout to adult knowledge. Their adult influence is what brings about the empathetic growth and maturity of Jem and Scout. Atticus is one of these adults. After Scout is upset by her teacher’s inability to understand Maycomb County’s culture, Atticus delivers theRead MoreTo Kill A Mockingbird Character Analysis1033 Words   |  5 Pagespsychology. Children are molded by the milieu they are raised in, as apparent throughout the story of To Kill a Mockingbird by Harper Lee. Countless times we are exposed to children who are raised in different environments, from the Finchs to Ewells to even the Cunninghams. While we follow Scout, a 6 year old girl, and Jem, a 10 year old boy, through the story, we get to see their characters’ personalities evolve and change due to when and where they grew up at. We also get to experience how theyRead MoreTo Kill A Mockingbird Character Analysis1244 Words   |  5 PagesWas Atticus Finch was the true hero of To Kill A Mockingbird? Harper Lee’s To Kill A Mockingbird narrates the journey of Scout Finch from an immature, feisty, close minded young girl, to a strong, brave and courageous girl that now knows the truth about Boo Radley the towns ‘freak’. Boo Radley is middle aged man who is known as a creep but by the end of the novel they realise that he is a nice man. Scout is the daughter of Maycombs brave and courageous lawyer, Atticus Finch who defends Tom RobinsonRead MoreTo Kill A Mockingbird Character Analysis756 Words   |  4 Pagesso that she could end the aggression her father gave her. Mayella is powerful due to the fact that she is white, her family is the poorest family out there, but because of her color she will always be preferred over African-Americans. In â€Å"To Kill A Mockingbird,† Harper Lee uses class, race, and gender to determine if Mayella has power after all. In this case, power brought her down to be on a negative side. She may be white but because of the way she lives she will never earn the trust of others

Liberal Vs. Liberal Views On A Political Issue - 876 Words

Conservative Versus Liberal and Their Views on a Political Issue: Liberals believe in government assistance to solve problems. The government’s job is to protect its citizens’ rights and the civil liberties. It is also to ensure that no citizen is in need and provide the equality for all humans. In regards to abortion, liberals believe in women’s right of choice. They don’t view a fetus as human life, not granting it separate rights. They also believe that abortions should be funded by taxpayer dollars, if the mother cannot afford it (Editors of Student News Daily). However, conservatives believe in limited government control, traditional values, and individual responsibility. The government should give their citizens freedom to pursue their own dreams. The citizens should be able to solve their own problems without government help. When it concerns abortion, conservatives believe that the human life begins at the moment that the baby is conceived (Editors of Student News Daily). A conceived baby is made because of the decision to have sex (Ross). Therefore, abortion is murdering a human being. The baby and the mother also have separate rights. Tax payer’s money shouldn’t go towards abortions, because that would be funding murder (Editors of Student News Daily). The liberals believe that the conservatives are hypocrites. The conservatives are in favor of the death penalty, but against abortion. They believe the conservatives can’t differ between guilty and innocence.Show MoreRelatedEssay about The New Side of the News Media1040 Words   |  5 Pages â€Å"Everything is known not according to itself, but according to the capacity of the knower†- Boethius. News reporters know everything about an issue and have many ways to present their information to the public. People do not realize their opinions are influenced through the media’s reportings, since no one has warned them. These reporters are often called â€Å"the fourth branch of government†(Gabbs) because of their actions. The media is responsible for conveying opinions through their reports, whichRead MoreAbortion In The United States Is A Major Topic Of Debate1218 Words   |  5 Pagespro-life, which represent the liberal and conservative views on this issu e, respectively. First made illegal in the late 1800s, the federal government did not rule that abortion was legal again until the Roe vs. Wade Supreme Court decision in 1973. Despite this ruling, citizens still fight for women’s ability to terminate their pregnancies as they face legislature that is making it increasingly harder to do so in the United States. The events surrounding the Roe vs. Wade decision of 1973, its causesRead MoreLiberalism and Realism Essay1249 Words   |  5 Pagesmust use a pragmatic approach to solve imminent issues. They desired states to have supreme power over themselves in order to actively engage in the use and expansion of military preeminence. George Evans and Jeffrey Newnham (Graham Evans and Newnham, 1998) composed in their dictionary, that his fundamental outlying attainment of authority is appropriate, lucid, and is a highly anticipated ambition of foreign policy. Realism is branded a pessimistic view in that they argue that states will amass alliancesRead MorePolitical Party Issues742 Words   |  3 PagesPolitical Party Issues In political campaigns, the viewpoints of the individual candidates are often reflective of the positions of their political parties. In the upcoming presidential election, there are issues which have the power to divide the nation. One of the most divisive issues at present is the question of gay marriage and whether or not the federal government should weigh in on what has thus far been a states rights issue. Both on the state and national levels, the perspective of theRead MorePolitical Idelogies: Differences Between Liberalism and Conservatives1460 Words   |  6 Pagesthirty years since the long anticipated letter was written and I’m sure that you are excited to see what your little mind had to offer at that time. Don’t worry you will be in for a surprise. So my lecturer gave this assignment to figure out which political ideology I really loved. It is important for me to mention that as I wrote this I had not really decided on which one I strongly believed in. Sit back and relax while I take you on a journey to discover what my heart believes in I’m telling youRead MoreLiberal, Conservative, and Libertarian Political Philosophies1292 Words   |  6 Pageshow closely our political perspectives are to each other relative to those of foreign countries. While there are many political views and stances that an individual might take on any given topic, generally people in the United States fall into one of three categories: liberals, conservatives, and libertarians. Keep in mind that most people will not support all of the ideals of their advocated faction, but they must support the vast majority of them. People that fall into the liberal category believeRead MoreThe Political Economy Of The Media978 Words   |  4 PagesThis unit â€Å"The Political Economy of the Media† we try to understand what the correlation is between the political economy and its influence on the media and when did the economy start to effect the media. We will discuss within three different issues based on the readings issued; Newspaper, the discipline of journalism and the politics of the film industry. Each reading makes valid points and gives great real life examples of how politics and the media are in a symbiotic relationship. In BennettRead MoreLiberalism Is The Root Of Our American Soil Essay1217 Words   |  5 PagesWe have all heard the terms â€Å"right wing conservatives† and â€Å"left wing liberals,† but many people are not quite sure which wing is correct. Although both sides have good arguments for separate issues, in my opinion, liberalism should be guiding our thinking when it comes to our economic ways, and political rights; liberalism is the root of our American soil. Many people believe that steering away from liberalism is the right way to create change, and build upon our freedoms, but by returning to whatRead MoreThe Debate Over Abortion On Abortion Essay1682 Words   |  7 PagesSo long as political debate has existed in America, there has been a strong tension between the ideologies of conservatism and liberalism. While there are numerous differences between the two ideologies, the core of each is expressed clearly through the modern debate of abortion. The vision, ideal s, and assumptions of each ideology can be identified through the way in which each ideology argues its position on abortion. The debate over abortion has been taking place since the 19th century. AbortionsRead MoreComparing Canadian Federal Political Parties1528 Words   |  6 PagesThe social media campaigns of the Canadian Federal Political Parties (Liberal, Conservative, and NDP) have been compared to one another in an attempt to understand their choices made to persuade audiences to take part in actively addressing and supporting their campaigns. Concepts discussed throughout this course have been applied to the three varying campaigns, including attention, earned media, branding, spreadability, intended audience, tone, navigation, and participation. These aspects have been

St. Francis of Assisi Free Essays

St Francis of Assisi During the medieval ages many people depended on religion. Upon those people was Giovanni di Pietro di Bernardone, also known as St Francis of Assisi. Although St Francis lived a life full of wealth and content, he did not feel fulfilled by the way he lived his life. We will write a custom essay sample on St. Francis of Assisi or any similar topic only for you Order Now St. Francis was born around 1182 C. E. in the Italian city of Assisi. The son of Pietro di Bernardone and lady Pica he liked to speak French and fell in love with France and was given a good education, but was not a scholar. For instance, Francis spent most of his time partying and â€Å"enjoying† life. He savored a very rich and effortless life where no one governed him and he was free to do what he pleased. Everyone adored him and he became the leader of a group of people that were addicted to participating in immoral acts. Therefore, Francis did not feel complete with his life as a wealthy person; he wanted to be a noble. Francis felt that battle was the perfect place to obtain the glory he strived for. For example, in 1202 Francis got his chance for glory and declared war on Perugia. This shows that although he was eld captive for a year, chained in a harsh dark dungeon, he did not change his style of life. As a result he returned to his life full of wealth and pleasure. Soon after his release Francis became ill, and this caused him to consider the course of his life. Subsequently, in 1205 he set out to Join an expedition, but again felt ill. For example, Francis heard a voice telling him to return to Assisi, Italy. He later reflected on his life and had a change of heart. As a result, Francis’ change of heart was symbolized by his encounter with a leper, a person suffering from leprosy, utside of Assisi. Afterwards Francis devoted his life to prayer and contemplation of God and Jesus of Nazareth. He gave all of his possessions to the poor and managed to change the trajectory of his life with the help of god. For example, Jesus spoke to Francis in the church of St. Damian, and told him to rebuild the church. He took cloth from his father’s warehouse to help rebuild the church and his father became upset, therefore Francis gave up family ties and his riches to embrace a world of poverty. This shows that Francis now had nothing but at the same time he had everything. As a result he preached a message of prayer and poverty, his character and charisma attracted followers. The people who followed Francis combined prayer with service to the poor to create a monastic ideal. His followers were known as the Friars Minors. Francis created a set of rules that were designed to let his followers live a simple life. His goal was for him and his followers to live a life as close to that of Jesus and his Apostles lives’. In conclusion, St. Francis devoted his life to God and helping others in need. In 1219 Francis made an attempt to convert the Muslims in Damietta, Egypt. Sadly Sultan A1-Malik refused to convert to Christianity, and Francis returned to Italy. During his absence disaster had struck, thousands had Joined his order and it had fallen apart because it lacked a set of rules to keep order. This shows that they needed to establish a set ot rules and in 1 hey created a set ot rules that were approved by church leadership. Then in 1224 Francis received the stigmata, which were marks on the hands and feet resembling wounds from Jesus Christ’s crucifixion. This caused him great pain and his health continued to fail. Francis returned to Assisi where he died October 3, 1226. As a result he was later canonized as a saint July 16, 1228, because he helped others and followed the steps of God. In conclusion, St Francis of Assisi truly deserved being considered a saint. He came from a wealthy family and had all he could desire. But Francis did not feel absolute so he had a change in heart to live a basic life committed to god and helping others. Therefore his canonization was well Justified. How to cite St. Francis of Assisi, Papers St. Francis of Assisi Free Essays In the year 1181, a Giovanni Bernardone was born to an aristocratic family in Assisi, Umbria Italy. His father had been abroad, traveling for his businesses, while his child had been born and he came with the displeasing fact that his son was named after what the Italian thought of as the version for John the Baptist. Not wanting his son to be a Son of God, he began referring to his son as Francesco, otherwise known as Frances. We will write a custom essay sample on St. Francis of Assisi or any similar topic only for you Order Now Growing up, Frances grew up as a very privileged child, using his father’s money to his advantage. He and a group of boys would run around town stirring up trouble ‘til late, and Frances was known as the party animal . St. Frances of Assisi referred to that time as, â€Å"I lived in sin. † [â€Å"St. Francis of Assisi – Saints Angels. † Catholic Online] Francis, whose father urged him to join him in his business, wanted more than wealth: power. Eager to receive it, he quickly joined in the battle against Perugia, Assisi’s long time enemy. Many of the troops were killed, and those who weren’t were taken into captivity to be ransomed.Francis had been kept in captivity for almost a year in a small dungeon with several other men, but once his family had paid the ransom he returned to his old reckless ways. Seizing another opportunity to become a knight, Francis joined the Fourth Crusade boasting that he would return as a great prince. But less than two days into the journey, he received a vision from God that came to him in his dreams telling him that, â€Å"You have mistaken the meaning of your vision. Return to your own town. † [Chesterton, G. K. â€Å"Francis the Fighter. † St. Francis of Assisi,. New York: George H.Doran, 1924. 39. ] Unwilling, he returned back to Assisi, humiliated and ashamed that he had gone away in the first place. In Assisi, he had not returned to his old ways but began to mope around the pastures and streets, believing he had no purpose. One day he had been roaming around an abandoned field when off in the distance he saw a figure, which, as he drew closer, was a leper. And suddenly, a revelation came to St. Francis. This was what he was afraid, being poor and alone. Embracing the leper, he kissed him on both cheeks and gave him all of the money he had on him.Riding on toward the town, he has said that when he turned around the leper had disappeared, nowhere to be found. He always looked at it as a test from God, which he had rightly passed. St. Francis first got his start when he came across the Church of St. Damien which had been neglected to rubble. As he entered the collapsing Church, he heard a voice telling him to restore His house, and Francis realized that God was speaking to him. Like he had always done when he needed financial help, he ran to his father.His father, never being a man of God, put his son away under lock and key, declaring him a thief. Francis was put in front of the bishop, whom declared that Francis had to repay his father the money. Francis then did something which declared his love for God: He referred to God as his only father, and shed all of his clothes as to repay his Earthly father. Running out into the streets on a snowy winter day, he ran through the streets of Assisi in nothing but rags taking refuge in the run down Church of St. Damien. He became a beggar, the one thing he had always feared, begging for nothing but stones.With the stones had built the Church with his own bare hands. Completing the Church, he began to live the Gospel, which no one had ever done before. Living out in the Church, Francis began to value nature, not looking at it as a whole but individually and as a child of God. St. Francis is the patron saint of animals and the environment for he focused most with God on nature and how each and everything, living or nonliving, was a creation of God, therefore a child of God. He’s also a patron saint of merchants, and his own country, Italy. St.Francis, though not a patron saint of, is frequently represented with poverty since he lived as a beggar and hermit, no solid roof over his head. St. Francis’ was canonized on July 16, 1228 by Pope Gregory IX where by that time he had been succumbed to blindness and became crippled with the way he had lived in his younger years. His Feast Day is on October 4th, and is celebrated universally. One of St. Francis’ major shrines is the Basilica of St. Francis of Assisi, Assisi, Italy, which is the mother Church for all Franciscan Orders. Locally, we can find a St.Francis of Assisi Church in Ridgefield Park, New Jersey. St. Francis has many prayers, both inspired by him and those that he has written himself. One of the prayers he had written when he was nearing his death was the Canticle of Brother Sun and Sister Moon, where he prayed to God during a time of need. He was undergoing an eye surgery to restore his sight, where they had to burn most of his face off, and he used this prayer as a reassurance. One of his most famous prayers which had been inspired by his life was the Peace Prayer of St. Francis of Assisi.This prayer is considered somewhat of the beatitudes of the Franciscan community. St. Francis of Assisi is one of my favorite saints because of where he had come from. Most saints start off poor and burdened but Francis had everything and still chose to continue with God. He devoted his life to the poor and to nature, not regretting leaving his past life. He practiced what he preached, leaving a life filled with poverty and pain, suffering from the stigmata and blindness. St. Francis served his God throughout his life, though in the beginning unknowing. He was indeed, one of the greatest saints. How to cite St. Francis of Assisi, Papers

HRM at Doki Doki

Question: Discuss about theHRM at Doki Doki. Answer: Introduction Employees are the heart of any organization. Be it a vast organization such as Microsoft that has global presence or simple retail outlet that sells vegetables, employees are the core of it. Employees represent the organization and work towards achieving its goals by contributing to the various sectors in the organization (Mondy, 2016). Certain employees may develop the product while certain number of them may market and sell it. The quality and other aspects are equally important but with competent employees goods and services can be sold efficiently making a substantial revenue, which the core objective of several companies (Mathis, 2016). This is one of the prime reason why almost all organizations place significance in the Human Resource Management, as this concept directly deals with the employees. From recruitment to termination with all the various stages such as performance management, grievance handling and employee motivation HRM plays a key role in any company (Hendry, 201 2). In simpler words, it acts as a bridge between the management and employees with employee satisfaction as its core function. The below report is an analysis of the various HRM practices utilized by a Japanese restaurant at Melbourne named DokiDoki. The report thoroughly details the various HRM concepts that the restaurant uses in its everyday business. It also lists the hiring and recruiting process along with the performance management process the restaurant follows. The report is an effort to show how HRM concepts are applied not only in behemoth organizations but also in smaller companies to run things smoothly with a satisfied staff. About Doki Doki As mentioned above Doki Doki is a Japanese Restaurant located in Melbourne that is known for its authentic Japanese cuisine. Walls dolled up with white lucky cats waving their left paws and dark Japanese dcor, the ambience of the restaurant puts forth the rich culture of Japan. Customer satisfaction is the ultimate goal of the restaurant which fulfills the same through their delicious Japanese based menu and exemplary customer service. The staff working at the restaurant are generally from the eastern part of the world, people who understand the culture and who can exhibit the culture in the most efficient way possible. The crowd at the restaurant is however, not limited. The customers are from all possible places who visit the place to enjoy the delicacies produced by the Sushi and Sashimi Chefs. The staff members include manager, servers, chefs and cleaning crew. HRM Principles Applied To understand the HRM principles that Doki Doki currently applies it is crucial to understand the objectives of the company Objectives of Doki Doki The objectives of Doki Doki are as follows Customer Satisfaction is given the utmost importance. Ensuring that every customer has a pleasant experience and comes back for the quality of both food and service To serve every customer with a happy face and an exemplary meal and to ensure that the customer needs are satisfied in the best possible manner. To become the best restaurant that severs authentic Japanese food in the area of Melbourne To open at least one new branches at the end of every financial year. To spread the culture of Japan through food. HRM Principles Used to Satisfy the Objectives at Doki Doki According to Henri Fayol division of work is a key principle amongst the fourteen principles of Management to ensure that the company runs smoothly (Shafritz, 2015). At Doki Doki, work is divided into divisions with each division having its own set of responsibilities. At the same time all the divisions report to the management. Each division also has their own head. For example, all the assistant chefs have to follow the head chef while all the servers follow the manager. Again, the manager and head chef are answerable to the management. This way the management is decentralized and a clear chain of command is formed to ensure that the activities are run efficiently (Peaucelle, 2015). According to Geert Hofstede, management method varies from country to country and even company to company. The kind of method adopted is heavily dependent on the companys background and how things are run within the management. The culture at Doki Doki is of the Japanese orientation. The concept of uncertainty avoidance is often seen at Doki Doki. They prefer structured situations for which they can take immediate action (Minkov, 2012). Every incident that occurs in Doki Doki is recorded and the appropriate action to it is suggested to every employee working at Doki Doki. The restaurant is always prepared for any kind of situations and learns from the incidents that occur outside the restaurant as well. Unexpected leaves and unpunctuality are highly criticized at Doki Doki. Also, the goals of Doki Doki are long term oriented meaning that they would rather work for reputation than work for mere money. Another key HRM principle adopted at Doki Doki is the five disciplines proposed by Peter Senge. Personal mastery, mental models, building shared vision, team learning are the four disciples which combine to form the fifth discipline of system thinking. At Doki Doki, every person is expected to reach their own level of personal mastery in which every work they do. Their perspective is moved towards the shared vision to serve the customer in the best possible way and to increase the revenue of the company. Team learning is implemented by tea, work that is done under the supervision of the head chef and the manager (Senge, 2014). All these together help Doki Doki achieve a systems thinking the helps to work as one towards a common goal. Day to Day HRM at Doki Doki At Doki Doki there are several HRM processes and procedures followed through a clear HRM framework. The company has a defined standard of conduct that is integrated into the organization design. The standard of conduct is expected from every single employee at Doki Doki. The conduct states that the employee have to respectful at all costs to the customers and should not indulge in any disputes with the customers. In case of an issue they have to communicate to their higher authority or to the management to ensure that the issues are handled in the best possible manner (Armstrong, 2014). For example, when a drunk customer abuses a server, rather than indulging in a word fight the server would simply inform the manager who would escort the customer out of the restaurant. This also impacts the framework of good governance where though importance is place over customer satisfaction the company does not allow any of its employee to feel disrespected (Oke, 2016). Grievance handling is a major part of the HRM activities at Doki Doki. Any kind of harassment or discrimination is not tolerated at Doki Doki. In case such a behavior is noticed they victim can report it to the manager or the management directly and post investigation the harasser would be suspended or terminated as need be (Purce, 2014). Nayasha a college graduate was working at Doki Doki when one of the fellow employees passed on sexual comments as a joke. Nayasha confronted her colleague and asked him to stop doing it. However, he continued the same behavior. Manager on noticing this spoke to the employee and informed him that he would be removed from the company and his behavior would be informed to the police to ensure the safety of Nayasha outside the restaurant, if he did not conduct himself. Post the warning given by the manager, nayasha felt safe and had no issues with her colleague anymore. Job planning and human resource planning is done whenever required at Doki Doki. Since the restaurant is in the process of scaling itself, it is obvious that there is a need to increase the staff members to perform various duties (Jiang, 2012). The management has a register of suggestions for the employees that is reviewed weekly. In case of a continuous demand for increase in the employee number, the management contacts that particular division and asks all its members to for the necessity of the inclusion. After understanding the issue, the management checks in-house for the solution. As hiring would incur additional costs (Mello, 2014), management asks its employees itself to give suggestions on what can be done without hiring the employee. The suggestions costs and effectiveness is then compared with the costs and effectiveness of hiring an employee and the better option is adopted (Budhwar, 2013). This scenario was put in place when an assistant chef had to leave the restaurant on personal grounds. The load on the assistant chefs had been increasing especially on the holidays. To balance this the chefs had raised a demand to find a replacement. The management consulted with the team of chefs and asked them to provide suggestions. It was then that the management realized that the chef who left handled only three dishes which were regularly ordered and after he left the chefs where could not understand how to share the load. The management along with the head chef trained the assistant chefs on all these three dishes and the issue was resolved without the necessity of hiring. Recruitment and appraisal procedures at Doki Doki are covered in the next sessions Recruitment Process at Doki Doki Recruitment at Doki Doki is given a great importance as the company looks for people who can blend in with the Japanese culture, understand the essence of the restaurant and have the ability to manage people well. It follows different procedures when recruiting different sectors of the employees. Before any personnel is hired the company analysis the need for hiring (Alfes, 2013). It consultants the current staff to understand if the work done can be handled by the current staff. In case additional personnel are required the employees are asked to fill in what they expect from the new personnel (Nickson, 2013). The head chefs and cashier are from the management and hence recruitment for these positions is rarely done. However, assistant chefs, managers and servers are recruited frequently. Chef If an assistant chef is to be hired, the management gets in touch with the head chef to understand what work is usually delegated to the assistant chef and what skills would help the work become easy. The management also contacts the other assistant chefs to understand how they work around and what kind of attitude is expected. With all these inputs the management puts a detailed list of expectations (Buller, 2012). Instead of recruiting through advertisements the company follows a referral approach. The management usually requests the staff to point to potential chefs. This is generally followed as the current staff members are aware of the qualities that are required. Recruitment also happens through word of mouth where the management approaches potential chefs that are known to have exceptional skills with regard to Japanese cuisine (Jackson, 2014). All the thus gathered chefs are asked to prepare a cuisine that is regular on the Japanese menu and the food taste and quality is che cked by the Head Chef and management. First level of screening is done here. Post this step each of the chef is asked to prepare a dish as guided by the head chef. The person who is able to follow instructions easily and is able to bring their own twist to the dish is selected. The person is also checked for their attitude towards other chefs. Friendly, helpful and quick leaners are given preference (Riley, 2014). Manager and Servers Servers and Managers directly interact with the customer. They mode of recruitment is usually through window advertising showing that positions are open. In case of managers the positions are open on job websites. For both the positions preference is given to Eastern applicants but not limited to them. People who are experienced are also preferred (Jiang, 2012). Under graduate students are preferred for server roles while managers are usually business graduates. The first level of screening for both the positions is their ability to talk. Their body language, tone and fluency are tested in a casual interview. Anyone who is impolite, violent or rude are rejected (Ulrich, 2013). For the server role, their ability to walk with grace, remember and recite the menu is checked. For the managers, day to day situations, which usually happen in a restaurant are given and their solutions are analyzed (Nel, 2014). Applicants who clear these rounds are selected. Training and Appraisal at Doki Doki At Doki Doki every employee is given a mandatory training for the first one week. One the first day, they are introduced with the various departments of the restaurants and the various personnel that work in them. A through detail is provided to them on their responsibilities and how they would behave with customers (Gatewood, 2015). The companys anti-discrimination and grievance handling policy is also explained to the new recruits. A clear understanding is given on the need for every employee to treat the customers well. From the second day to the end of the week, employees have to shadow colleagues to understand how everything around the restaurant works. What is kept where, who is handled how, what should be done in case of crisis, and all such things are explained and are learnt in the shadow sessions. Post the shadow sessions the management assesses is there is a need for further training which is usually is not the case (Flamholtz, 2012). The employees are then deployed into t heir roles to handle their responsibilities. However they are constantly supervised by the management. The basic salary of each of the employee is fixed. The salary of the employee also has a variable pay which is dependent on the sales that had happened over the month. The assistant chefs and the managers are given 5% of the profit while the servers are allowed to keep their tips. The basic salary of the employee is raised by 15% every year. In case of exceptional employee performance an additional pay is given as a bonus, the amount of which is again dependent on the sales done that month. Career development is based on a combination of experience and performance. The job growth is limited at Doki Doki as the staff are few. However, whenever there is an opening the current staff is informed and interviewed to see if they can fit the job. The interview is offered to servers for manager role and assistant chef to head chef role. In both case the applicants should have the experience and should be top performers to be eligible for the interview in the first place (Kehoe, 2013). Since most of the employees at Doki Doki are students, their examinations and college schedule is taken into consideration at all times by the management. The company makes sure that the education of the employee is not effected by their job. Instead they ensure that the employee has a learning experience at the job. Leaves are granted during the examination periods to help the employee study without any disturbance. Doki Doki being a small restaurant may not have all the above mentioned policies in hard copy format. However, they do ensure that every employee is giving adequate training and bonuses. The reason being that only a happy employee would make the customers happy. Doki Doki and the Laws Doki Doki though is a small restaurant abides by several employment laws laid down by the fair work ombudsman of the Australian Government. The pay, leaves, employee entitlements etc are all adopted from the same. Doki Doki has also taken up courses offered by for small business hiring and record keeping to understand the best way to handle their business. They use the pay calculator and the pay guide suggested by the fair work policies. Jobs at Doki Doki are posted on the government website jobsearch.gov.au and the employees are hired through this site. This process is generally adopted for managerial roles. In case of issues in employment and other small business issues the company takes help from the Australian Small Business Commissioner's website. The case studies are used as reference to understand how simple issues can be resolved. Australian Taxation Office is contacted for all tax related issues. The company also ensures gender equality and equal pay for men and women to ensure that they are in sync with the legislation. In case of assistance they contact the Workplace gender equality agency for the same. Conclusion Big or small businesses, all companies have employees as the heart of their business. To ensure that the employees are managed and grow well with the company, several HRM principles and procedures are used. 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